Alliance for Peacebuilding #CreativityInCrisis Features ICM’s Chatbot

Alliance For Peace Building featured how ICM navigated the challenges COVID-19 presented to our programs and how we were able to use chatbots to creatively overcome these challenges.

#CreativityinCrisis ICM and chatbots

The chatbot assisted vulnerable populations in navigating the Philippine Department of Health’s COVID-19 algorithm while also serving as an “emotional tool” to prevent these communities from panicking in the midst of the pandemic. Populations suffering from poverty and ultra-poverty were able to seek medical advice and address their needs through the chatbot and ICM was also able to keep track of food insecurity in the region to inform their programming responses.

Watch the full video here:

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